It is helpful that we have our individual help desk access which eliminated being in some undesignated queue like other vendors. We know that we are getting individualized support and assistance, and that the person responding to our request knows our IT network extensively. We are not having to explain every time we submit a ticket what are setup is, or service history.
Long ago we realized that having a trusted partner for our IT needs, instead of cobbling together various vendors, was vital for our firm. It not only allowed us to have a single source for our IT needs but it also ensured that someone was looking at our entire enterprise, not just their small piece of the pie. I’m not an IT expert and who can keep up with all the issues…data breaches, cyber-attacked, spam, viruses and the whatever will come next. I rely on Dave and C.D.’s IT Consulting to bring us recommendations to keep our clients information secure and us up and running.
We’ve found C.D.’s to be knowledgeable, responsive, reasonably priced, and willing to go the extra mile to keep our organization’s IT operations running smoothly.
I have talked to many colleagues about your services and the most readily thought attribute to you and your company is reliable. To my knowledge, none of our staff have ever contacted you and had to wait any significant amount of time for a reply from you. When one or more of our systems goes down or has a hiccup, the trickle down issues can be enormous. Because of you and your dedication, knowledge and skill-sets, we literally have never had an issue where we felt abandoned or without a proper solution. More importantly, a solution that is virtually immediate. I would not hesitate for a moment to highly recommend you to this potential new client. Further, to go so far as to suggest that if they would like to talk with me personally, it would be my pleasure to do so. In three words, Dave, you are the best.
CD’s IT Consulting has improved our overall operating efficiency with the system configuration. They’ve set up controls that will provide alerts to problems, in many cases prior to staff seeing and reporting the issue. They’ve worked to understand our business and provide solutions that remove our concerns in terms of IT.