We’re not going to lay down a bunch of fancy-sounding guarantees that have little clauses in them to let us wriggle out of good service. Who has time for that?
Let’s instead focus on the values we hold dear. If you ever feel that we’re not living up to our Policy, we will rectify the problem or help you transfer to another service provider at no extra charge to you. It’s as simple as that.
We strive for 100% customer satisfaction. Is that a tall order? We don’t think so. If we don’t get a service right the first time, we’ll come back and redo the work at no additional cost to you. We’ll stand by our work and our word.
Quick Response Times
We know how vital your technology is to running your business efficiently. You don’t have time to waste when IT issues start up, and you deserve better than a tech support line that keeps you on hold for hours. We strive to be available around the clock, and even if you have to leave us a message, one of our team members will get back to you ASAP. Plus, we get started on resolving issues right away using our remote support tools.
Simply put: We listen to your needs before we talk shop. There’s no cookie-cutter solution at CD’s IT Consulting, and to find the right service to meet your needs, we need to get to know your business first.
There’re a lot of nitty-gritty details in technology that you don’t care about. We get that. That’s why we have a mandate to talk in plain English at all times. We’re focused on talking about how technology affects your business, and using the right language to ensure you’re comfortable with the solutions we propose to you.
There’s no fine print on our service agreements or wild promises with a little asterisk next to them. We’re not trying to sell you a bridge – we promise only what we can deliver, and deliver what we promise. That’s why we’re upfront with you all the time, every time. Transparency is key to a healthy relationship.
CD’s IT Consulting is all about strategic thinking when it comes to IT for Indianapolis businesses. We’re ready to help you change the way you think about how technology affects your productivity, effectiveness, and bottom line.